i) The quoted costs may be revised if:
a) you require the work to be carried out more urgently than agreed
b) you change the SPECIFICATION
c) your PREMISES are in some way unsuitable for the equipment and this was not apparent during the course of telephonic/e-mail conversation or there are circumstances which we should have been made aware
d) any other special circumstances that arise and we were not aware of in writing when supplying our original QUOTATION arise. This includes:
i) Re-visits of the installer/technicians/engineers for re-configuration of the system.
ii) Remote viewing, where the CUSTOMER is responsible for the availability of a broad-band internet service, a router that provides the ‘PORT-FORWARDING’ function and a public (static) IP address.
iii) the installation work is outside the working hours of 9.00am to 6.00pm Monday to Friday except statutory holidays. Requests made by the CUSTOMER to install outside these working hours will incur additional charges.
iv) engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original QUOTATION. Installs should be carried out in easily accessible areas without the need of additional labour work. This includes:
- Underground cabling
- Building work
- Removal of floor boards, Carpet lifting / laying
- Erecting poles
- Steel trunking/capping
- Exceptionally high ceilings
- Drilling through walls thicker than 300mm
The above will incur additional charges as agreed by the COMPANY representative(s) if required.
Note: Additional charges may be made if our engineers/technicians/installers are not provided with access to doors, shutters, windows or any other areas where cables and equipment needs to be installed thereby incurring extra cable length.